Everything about Microsoft Dynamics CRM

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative and integrated organisation. Here is how Dynamics CRM helps in customer care automation

• Manage accounts with insight and collaboration
• Enhance customer service with insightful, actionable intelligence
• Respond to cases quickly and precisely
• Simplify contract management
• Get the right information at the right time
• Streamline scheduling with all resources required to perform a service
• Establish processes that facilitate a connected organisation that is collaborative and integrated
• Manage Services and Schedules Notifications

Cygnet Infotech is a Certified Microsoft Partner with several Gold and Silver Competencies. If you want us to help you with customer service automation using Dynamics CRM

CRM offers intelligent features to optimize sales efforts. Its highly intuitive interface and embedded  office capabilities helps to increase time with customers, shorten sales cycles, increase close rates and achieve real-time insight. Here is how CRM helps in managing opportunities effectively - 

• Close deals faster by centrally tracking key deal information.
• Enable more effective team selling with team-based ownership.
• Create and monitor customised offers and pricing for each opportunity.
• More effectively position against the competition with seamless competitor tracking.
• Better identify and leverage extended relationships (lawyers, consultants) in the sales process.
• Streamline proposal creation with embedded document management capabilities.
• Establish consistent sales processes enterprise-wide with predefined workflows.
• Track generated revenue with out-of-box order and invoice tracking.
• Use leading sales methodologies like Miller Heiman, SPI and TAS right within Microsoft Dynamics CRM

Cygnet Infotech is a Certified Microsoft Partner with several Gold and Silver Competencies. We can help you with sales automation using Dynamics CRM, leave a message below.

Microsoft Dynamics CRM offers intelligent features to optimize sales efforts. Its highly intuitive interface and embedded Microsoft office capabilities helps to increase time with customers, shorten sales cycles, increase close rates and achieve real-time insight. Here is how Dynamics CRM helps in improving your sales.

Improves Sales and Planning Management

• Track all activities and interactions for each contact and account.
• Identify influencers, constituents, allies and roadblocks for each account.
• Quickly identify cross-sell and up-sell opportunities with embedded analytics.
• Automatically track contract renewal dates and details.
• Better understand complex organisational structures with hierarchal relationship tracking.

Cygnet Infotech is a Certified Microsoft Partner with several Gold and Silver Competencies. We can help you with sales automation using Dynamics CRM

Following is a good thread to get an idea about ways you can migrate your data from Microsoft Dynamics CRM 2011 on premise to online - Link

Following is the another link that helps you in understanding the same - Link

Hope this helps :)

You may be running an enterprise or a small business, this post will tell you why you need a customer relationship management system. (For those who don’t know what is CRM - CRM is a customer relationship management software that helps your sales and marketing team perform better and generate more business for you)

Following are the five powerful reasons why your business needs a CRM system-

1) Generate More Leads

A CRM Software gives you the whole idea of where your leads have been generated in the past. Studying them and analyzing the patterns will help you in understanding the various sources which generate leads for you. Focusing more on the successful sources of lead generation, it will help you in generating more leads.

 2) Close More Deals

CRM Software gives you a better understanding of your leads allowing you to increase the conversion rate.

 3) Improved Customer Service

Customer Service gets improved drastically as now all the issues and tickets raised by the customer can be easily managed and answered.  One can easily mark pending issues, or issues in progress which can easily help sales representative revert back swiftly

 4) Increase in Marketing ROI

As you start generating more leads for your business and improve customer experiences you are bound to see an increase in your marketing ROI

 5) Profitability

This is the single most powerful reason why you may want the CRM solution for your business. With your marketing and sales department getting great insights into the leads generating and lead conversion, your overall business will increase and so will your profitability.

Other Reasons why still want to implement the CRM-

• You have lots of paperwork that is eating away the productive hours of your sales and marketing team

• You are finding it difficult to understand your past data and as to which lead generation source where highly powerful

• Difficulty in maintaining and keeping track of your existing and past customer data

Take a DEMO on how a CRM system can help your business reach new heights

Use CRM for your business and stand out from the crowd

A Customer Relationship Management system is meant for catering to sales, marketing and client service. It enables you to have a complete view of sales opportunities and consumer interaction. It delivers value with comprehensive consumer interaction and a platform to plan, apply and evaluate efficient marketing campaigns. Its tools help in enhancing the marketing, sales and end user services of your company.

You will find various CRM solutions available in the market and from them Microsoft Dynamics CRM solutions are affordable, quick and flexible and customized to help you increase your business productivity. 

Cygnet Infotech, offers end to end Microsoft  Dynamics CRM Services and Solutions, visit our website for more information.

Over the last decade, the enterprises or organizations have seized the Customer Relationship Management software as the finest tool to manage sales, services and marketing, In the recent years many companies have realized the importance of having a customer-centric systems and solutions and thus today CRM is rapidly evolving into the concept of Anything Relationship Management. This is where the concept of xRM comes into the picture.

The xRM is the natural evolution of the Customer Relationship Management, where x stands for anything. It denotes an organizational relationship with vendors, suppliers, employees, shareholders, etc. It is not a product, but it is a concept or a business strategy that fulfills the diverse requirements of today’s dynamic business environment companies by utilizing the Microsoft Dynamics CRM platform to manage anything.

The xRM greatly boasts the current CRM trends, and it is the more advanced version of the Customer Relationship Management software available today. There is no doubt that Microsoft XRM is gaining momentum these days as more ‘n’ more organizations or companies are leveraging from tailored solutions built on the Microsoft CRM platform. If you are looking for a competitive edge over the rivals, enhance the employee productivity and deploy applications speedily, then XRM is the right choice. 

Garanti Pension and Life is a leading provider of pension and life insurance services in Turkey. Since deploying Microsoft Dynamics CRM in 2009, Garanti has added nearly 500,000 new insurance contracts, realizing an 80 percent increase in net asset value in the same period. The firm now sits at #2 in terms of market share and is poised to take over the top spot in 2013.

Case Study - http://www.microsoft.com/en-us/dynamics/customer-success-stories-detail.aspx?casestudyid=710000001927

Other Case Studies:-

Case Study : SAAS based CRM Solution for a Door Installation Company

Case Study : Test Models for Identifying Learning Disabilities

Fantastic CaseStudy: How Portland Trail Blazers Improved their ROI Using MS Dynamic CRM 4.0