Everything about Microsoft Dynamics CRM

Cygnet’s Microsoft Dynamic CRM related services have enabled its clients to connect with their customers, enabled sales and marketing teams to manage customers, leads and campaigns and enabled customer services teams to increase speed and quality of service.
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You may be running an enterprise or a small business, this post will tell you why you need a customer relationship management system. (For those who don’t know what is CRM - CRM is a customer relationship management software that helps your sales and marketing team perform better and generate more business for you)

Following are the five powerful reasons why your business needs a CRM system-

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1) Generate More Leads

A CRM Software gives you the whole idea of where your leads have been generated in the past. Studying them and analyzing the patterns will help you in understanding the various sources which generate leads for you. Focusing more on the successful sources of lead generation, it will help you in generating more leads.

 2) Close More Deals

CRM Software gives you a better understanding of your leads allowing you to increase the conversion rate.

 3) Improved Customer Service

Customer Service gets improved drastically as now all the issues and tickets raised by the customer can be easily managed and answered.  One can easily mark pending issues, or issues in progress which can easily help sales representative revert back swiftly

 4) Increase in Marketing ROI

As you start generating more leads for your business and improve customer experiences you are bound to see an increase in your marketing ROI

 5) Profitability

This is the single most powerful reason why you may want the CRM solution for your business. With your marketing and sales department getting great insights into the leads generating and lead conversion, your overall business will increase and so will your profitability.

Other Reasons why still want to implement the CRM-

  • You have lots of paperwork that is eating away the productive hours of your sales and marketing team
  • You are finding it difficult to understand your past data and as to which lead generation source where highly powerful
  • Difficulty in maintaining and keeping track of your existing and past customer data

Take a DEMO on how a CRM system can help your business reach new heights

Use CRM for your business and stand out from the crowd

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Over the last decade, the enterprises or organizations have seized the Customer Relationship Management software as the finest tool to manage sales, services and marketing, In the recent years many companies have realized the importance of having a customer-centric systems and solutions and thus today CRM is rapidly evolving into the concept of Anything Relationship Management. This is where the concept of xRM comes into the picture.

The xRM is the natural evolution of the Customer Relationship Management, where x stands for anything. It denotes an organizational relationship with vendors, suppliers, employees, shareholders, etc. It is not a product, but it is a concept or a business strategy that fulfills the diverse requirements of today’s dynamic business environment companies by utilizing the Microsoft Dynamics CRM platform to manage anything.

The xRM greatly boasts the current CRM trends, and it is the more advanced version of the Customer Relationship Management software available today. There is no doubt that Microsoft XRM is gaining momentum these days as more ‘n’ more organizations or companies are leveraging from tailored solutions built on the Microsoft CRM platform. If you are looking for a competitive edge over the rivals, enhance the employee productivity and deploy applications speedily, then XRM is the right choice. 

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Before comparing the key-elements of Dynamics CRM online and Dynamics CRM On-Premise, lets have a walk through of both these platforms.

Dynamics CRM Online

Dynamics CRM stands for Customer Relationship Management, and as the name suggests, it is a highly technical business oriented software focusing mainly on the automation and success of marketing and sales department of the company.  It plays a crucial part in effective maintenance, process and up-gradation of vital data of an organization in a highly secured manner.

Dynamics CRM On-Premise

Dynamics CRM On-Premise is server side software basically meant for the organizations who believe in handling the software on their own. To run Dynamics CRM On-Premise, it is mandatory to own a license and the respective hardware. Dynamics CRM on-premise effectually participates in data handling and management procedure of the corporation, thereby working as a central part of the module.

Comparing Online with On-premise

The prime objective of the both i.e. Dynamics CRM Online and Dynamics CRM On-Premise is mechanization and the progress of the business relevant data in safe conduct. The basic difference lies in the functionalities and core ingredients of both the systems.

Similar Features of DynamicsCRM online and DynamicsCRM On-Premise

Both of them

  • Are comprised of robust and scalable customer service, marketing and sales elements
  • Can be comfortably customized
  • Supports offline and online organization with MS Outlook
  • Are advanced and efficiently supports Mobile Set Graphical User Interface (GUI)

Dissimilar Features

  • It is possible with on-premise to restore the data, whereas online Dynamics CRM lacks such function.
  • The storage capacity of online Dynamics CRM is 5GB, but On-Premise has no limits
  • Dynamics CRM online demands for special tools to import the entire database, whereas On-Premise has multiple options to do the same
  • You can export the full database only through Dynamics CRM On-Premise
  • Custom entities and custom workflows are limited to 200 in DYNAMICS CRM online, but unlimited in On-Premise
  • Dynamics CRM Online requires Windows Live ID to login and On-Premise supports domain login
  • Minimum agreement of a year is needed to use Dynamics CRM online, but there are no such limitations with On-Premise.

Dynamics CRM Online is beneficial for

The organizations who are in their transition mode and cannot afford to spend much cost on Dynamics CRM module. Also, the developing corporate does not have bulk data and hence, do not require a dedicated system to maintain it.

Dynamics CRM On-Premise is beneficial for

The corporate entities who have large databases with them and who requires a well knitted system to manage the same. Dynamics CRM On-Premise is suitable to address the problem of mass database management with proper accuracy and safety.

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Dynamics CRM On-Premise

Dynamics CRM On-Premise is server side software basically meant for the organizations who believe in handling the software on their own. To run Dynamics CRM On-Premise, it is mandatory to own a license and the respective hardware. Dynamics CRM on-premise effectually participates in data handling and management procedure of the corporation, thereby working as a central part of the module.

Dynamics CRM On-Premise is beneficial for

The corporate entities who have large databases with them and who requires a well knitted system to manage the same. Dynamics CRM On-Premise is suitable to address the problem of mass database management with proper accuracy and safety.

Cygnet Infotech offers Microsoft Dynamics CRM Solutions including CRM Solutions, Dynamic CRM Service packages and Inquiry Management Application.

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